FAQs

Watch the Videos and Read Through the Questions Below to Learn More About How DPC Works

What is Direct Primary Care?


In a Direct Primary Care Practice, the provider works directly for the patient and is able to disregard insurance company guidelines.  Without insurance requirements, the provider can spend time taking care of the patient instead of doing paperwork. Because of this, the provider is free to spend more time with you and to be available for you, even outside of the office.  The personalized care you can get when an insurance company isn't dictating the providers practice is amazing. Without co-pays or deductibles, many patients find that they save money by becoming a member.


Are long term contracts required?


There are NO long term contracts. The patient agreement is on a month to month basis. Of course we want to keep you happy and healthy as a patient at Impact Family Wellness and we hope to build a long relationship with you. If you find we are not the right fit, you can cancel with a 30 day written notice.


How does DPC work if I have insurance?


We encourage all our patients to have some kind of catastrophic coverage for issues that are outside our scope of practice (emergencies, surgeries, specialist treatment). DPC works incredibly well with high deductible plans, health shares, and catastrophic coverage plans.


If I have insurance, will it cover my membership fee?


Typical insurance polices will NOT cover membership fees. Many health cost sharing policies will cover these fees. Check out Zion Health Share for more affordable healthcare options.


How do we offer the extended time and care for our patients?


The typical primary care provider in today medical system has 2000-3000 patients. Our providers are limited to approximately 500 patients to ensure individualized care for each and every one of them.


What if I have an urgent medical need outside of normal business hours?


Members must call the office and leave a voicemail on the urgent line and a provider will get back to them as quickly as possible.


What if my provider goes on vacation?


All members will be notified via e-mail if your provider plans to be out of the office for more than 3 days. We have other providers in the office that will cover any messages or in-office needs of all members of Impact Family Wellness.

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